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When rail replacement buses are in operation, we ensure accessible travel remains available.
Wheelchair access: All RR buses have space for one wheelchair user. If a vehicle cannot accommodate a wheelchair, the train operator will arrange an accessible alternative.
Audio & visual information: From 1 August, vehicles with more than 16 seats and shorter distances between stops will provide audible and visual onboard information, supporting customers with visual or hearing impairments.
On‑site support: Colleagues are deployed at major rail/road interchanges to help customers board the correct service and ensure they receive any assistance they need.
Journey planning: Train operator contact centres can help plan accessible journeys and pre‑arrange Passenger Assist, including arranging alternatives if required.
When rail replacement buses are in operation, we ensure accessible travel remains available.
Wheelchair access: All RR buses have space for one wheelchair user. If a vehicle cannot accommodate a wheelchair, the train operator will arrange an accessible alternative.
Audio & visual information: From 1 August, vehicles with more than 16 seats and shorter distances between stops will provide audible and visual onboard information, supporting customers with visual or hearing impairments.
On‑site support: Colleagues are deployed at major rail/road interchanges to help customers board the correct service and ensure they receive any assistance they need.
Journey planning: Train operator contact centres can help plan accessible journeys and pre‑arrange Passenger Assist, including arranging alternatives if required.
